Return & Refund Policy
Welcome to Ristow.com!All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to return and get a refund/replacement?
1.Reasons Supporting Free Return
|DOA(Dead on arrival)||You can reject it directly if it is confirmed damaged|
|Wrong item sent||Please provide us with clear pictures of the item, the SKU/PN number and all shipping labels on the package|
|Doesn’t match the description||Please provide us with some photos to show the problem|
|Quality issues||Please provide us with some pictures or videos to verify it|
Note: Please contact us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.
2.Reasons Not Supporting Free Return
|Arrived too late||Ristow will not offer free returns if the delivery is delayed due to reasons out of our control.|
|Don’t want/need/like it||Receive the item but change your mind/order by mistake/price changes|
|Without manual or non-standard manual||Contact us for an electronic or video manual|
|User’s error||Any damage caused by user’s misoperation will not be covered|
Note: For above return situations, the buyer will bear the cost of return & restock.
3. How long does it take to receive my refund?
|Payment Method||Refund Processing Time||Note|
|Credit Card||Within 3-15 business days after receiving the refund email (depends on your card issuer)||We will not charge you any processing fee|
|Paypal||Up to 48 hours after you receive the refund email||/|
|Klarna||Depending on your financial institution, it can take up to 14 days for the funds to show in your account.||/|
Statement: Ristow reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don’t hesitate to contact us .
Company Address：RVLIBRO INC 825 S KUNER RD BRIGHTON, CO 80601