Return Exchange and Refund

1.‬Receive a faulty item?

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to ristowservice@outlook.com immediately with following information:

 

  • Your order number
  • Which item is damaged
  • Photographic evidence';
  • Photo of the storage box

 

Please do not return any damaged goods unless advised to do so by a member of our support team, this may result in a slower resolution time. All products must be in good condition and not affect our secondary sales in order to be returned. Goods cannot be returned if there is a missing quantity of product, a damaged box, etc. that affects secondary sales.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

 

2.How can I exchange my item?

If you find that the type does not fit and want to exchange it after receiving the item, please send an email to ristowservice@outlook.com immediately with following information:

 

  • Your order number
  • Which item you want a type exchange
  • Photo of the Storage box

 

Please note that items cannot be exchanged if they have been used in any way that results in a product in a quantity that does not match the product description, storage box that is damaged, or other conditions that affect secondary sales.

The customer will be required to cover any costs involved in order to exchange your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

All claims for type exchange must be made within 7 days of the delivery date.

 

3.I entered the wrong item / shipping address. What do I do?

We can change your item / shipping address before item ship. Just email to ristowservice@outlook.com immediately with following information:

 

  • Order number
  • Wrong item name / shipping address
  • Correct item name / shipping address

 

We are unable to make any changes or amendments to your order if your order shipped.

REFUNDS: Please note that we do not issue refunds for non-faulty items. However, we will process each return on a case by case basis and orders that are eligible for a refund. Refunds will be made within 7 business days of our overseas warehouse receiving your returned item and confirming all details. Refunds will be returned to your original payment account.

Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.

 

4.Where should I send back the item?

Please contact ristowservice@outlook.com to get the return address.